Oscar Senior is an application that needs to be downloaded and set up on your (younger family member who wishes to stay in touch with the senior) device (smartphone or tablet) and your senior's device (a tablet). We suggest following this registration process when creating your and your senior's account for the first time.
Once you have created two Oscar Senior accounts (one for you and one for a senior), you can add each other to Oscar Senior contacts. You could start on any of the devices or you can continue with younger family members' devices and press "add contacts".
Send friend request
Cancel the friend request
If you want to cancel your friend request, click on "X" next to the name you want to cancel.
Accept the friend request
Once you receive the friend request, you will be notified in the Notifications tab (and see a red dot as a new notification symbol). Continue by tapping "Accept" and you will be able to see this new friend among your Oscar Senior contacts.
Note: in case of the Oscar Senior account belongs to the care organization, it is then not searchable outside of the organization. The friend request has to be managed by the organization's admin
Being a remote admin of your senior gives you the opportunity to help your senior set up his features, manage contacts, etc.
To become a remote admin, please:
The request then MUST be confirmed by the selected user. There can be more than one remote admin for every user.
Oscar Senior allows you to customize and personalize your senior's interface remotely. It means you can change the default set of apps to only those needed as well as you can contact the relevant contact to allow him to communicate with the senior.
This feature is available only for senior admin (see section: #3 How to become a remote admin).
Remote set up of the news source for the senior. While being in the remote management Dashboard tab, click on the News app.
Firstly, confirm the info dialogue by clicking “OK”. Then type the URL of the news source (e.g. www.nytimes.com) into the browser address bar and lastly confirm it by clicking “Set” in the bottom right corner.
Once you finish changes, press “Close” in the top right corner.
Remote setup of reminders. While in the remote management Dashboard tab, click on the Reminders app and then “Add reminder” in the bottom right corner. Then enter the name of the reminder, date, and time and click “Add reminder” at the bottom.
Once you finish changes, press “Close” in the top right corner. The alarm will go off (on the senior's device) at the selected date and time.
Please check Oscar Senior subscription packages first.
For Apple users: your subscription will be managed by your Apple ID. In case of any issue with your subscription, please go to Settings > My Subscription and tap to Restore button on the top right corner.
To set up a subscription, please tap on the Settings tab and there is My Subscription. Open it and choose from available packages.
Note: in case of the Oscar Senior account belongs to the* care organization, it doesn't need to be a part of any family subscription.*
Once you've created the subscription, the information about it appears in the My Subscription section available under the Settings tab. In order to add another family member to your subscription, please go to My Subscription and tap on "Manage members".
Then tap on the "plus" symbol and fill in the user details. Once you confirm, the user will be added to your subscription.
Note: You have to have at least a PLUS or FAMILY subscription in order to add additional members.
To add a contact to favorites (in order to appear on the top of the Dashboard tab) go to the Contacts tab and press the "Star" symbol next to the contact.
Being an admin allows you to perform auto-answer calls. Auto-answer lets you, the admin, call the senior and answer the call automatically, without any action from the senior's end.
To do so, click on the senior's contact (Oscar Senior contact) and the option for auto-answer call appears among other options you have (including remote manage). Tap on the green Auto-answer call icon.
To connect other contacts with your senior, please create a group chat (in the Messages app) inviting all you want to connect (see the section below "Create a group call or group chat") and establish a group call. You can leave the group video call anytime and keep the others discussing.
To help you and your aging friend navigate during the video call, there are up to five features available for your convenience. The features appear once the video call is connected. Described top-bottom order as displayed.
There is a simple zoom-in/zoom-out feature available during a video call. If you cannot see the whole picture of the other participant (e.g. you have a smartphone with portrait mode and the other side has a tablet with landscape mode), simply tap on the screen and it zooms out. The second tap on the screen does the reverse - zoom in.
To create a group call or group chat, please follow these steps:
Once the group is created you can either send messages and photos to all group members as well as make a group video call by tapping on the green phone icon at the top of the group chat. Please note that a maximum of ten (10) members can do a group video call.
If you have your device connected to your Google or Apple account, you might see there your standard contacts. Oscar Senior can display these contacts (we do not store them, just displaying) to allow you to send them an invitation to the Oscar Senior or if you use Oscar Senior on your smartphone, to allow you to make standard calls.
Oscar Senior contacts are those already existing Oscar Senior users and in case you have any, they are displayed on top of the other contacts (as priorities). You can make video calls, send messages and use other Oscar Senior features with these contacts.
If you want to invite any of your contacts to the Oscar Senior, open the Contacts tab and tap on the "Invite" button next to the contact name. This opens you all available options to invite the person to the Oscar Senior.
Note: The available options depend on your device, e.g. email sharing, WhatsApp sharing, Bluetooth sharing, etc.
Oscar Senior is the default set as a launcher for your Android device. This feature helps seniors in the family version of the app to make sure that Oscar Senior becomes a default UI - home screen. In case you are not a senior but e.g. a family member who is going to be in touch with the senior and thus you do not need Oscar set as a default UI, please choose your default device launcher once you are asked.
In case you accidentally select Oscar Senior as a default launcher, please go to the Oscar Senior app > Settings > Change home app > and select your default device launcher.
You can change your password in the Settings tab.
If you have forgotten your password, please log out from the Oscar Senior. On the Oscar Senior app home screen click on "Forgot password" and the system will send you a link to reset your password using your account email.
Your profile photo is important, especially for seniors' visual memory. It is much easier for them to see your picture on their screen instead of a blank avatar. To change your profile photo, please open Oscar Senior, click on the Settings tab > your name on the top of the screen > tap on the avatar/photo to change it.
You can use your camera or upload from your existing gallery.
The easiest way to update your credit card details is to cancel the valid subscription and create a new subscription with the new credit card. The original subscription stays valid until the last day the originally purchased and the new subscription will continue afterward. It means you do not lose any of subscribed days.
In case you are an Apple user, your subscription is managed by your Apple ID and credit card details associated with your Apple account. In order to manage your Apple subscription, please visit your Apple ID account.